WORLDWIDE THANAKA DELIVERY:
We are honored to share our Thanaka with customers all over the world. Shipping prices will be calculated as per your delivery destination. Add your items to the online store basket and click on calculate shipping. You will then see the delivery charge for your country and your local currency.
FLAT RATE DELIVERY : No matter how big your order the shipping price is charged at a standard flat rate, saving you money.
All orders require a signature upon receipt.
Other questions about shipping? Feel free to email us at [email protected] or check our FAQ page.
ESTIMATED DELIVERY TIMES
U.S. & Canada: 5 to 7 working days
Europe: 5 to 7 working days
UK & Ireland: 5 to 7 working days
India, Middle East: 3 – 7 working days
South East Asia : 2 to 5 working days
Australia & NZ: 4 to 7 working working days
Rest of the World: Order normally arrive within 7 – 10 working days
If you ever need an item urgently, please do not hesitate to email us at [email protected]
When your order ships, you will receive a confirmation email with a tracking number, please make sure to check your spam folder if you didn’t receive any email. If you have any trouble with your order, please don’t hesitate to contact us at [email protected]
*Please note this is an estimated delivery time, most orders arrive in time but sometimes deliveries take a little longer due to national holidays or delays at border control / customs & excise.
RETURNS & EXCHANGES
Your happiness is our highest priority. If you are dissatisfied with your ThanakaShop.com purchase for any reason, you are welcome to return it, in its original packaging in new & sealed condition for a full refund within 14 days of receipt. Any complimentary items will also need to be returned for the full refund to be issued.
Only products purchased on ThanakaShop.com may be returned for a refund or exchange. We cannot accept items purchased from another retail store location for an exchange or refund. We also cannot accept empty jars or nearly empty jars for refund or exchange.
We will issue the refund back to the original form of payment within 1-3 business days upon receiving the return shipment and send an email confirmation confirming the details of your refund.
For other frequently asked questions, see our FAQ page.